What fees will I be charged as a tenant?

Four, and no others: application at forty dollars per household, replacement key at fifteen, late rent at twenty after ten days, and early surrender at one month. If a charge is not on that list we cannot make it.

Who holds my deposit?

A named third-party scheme, not us and not the landlord. The scheme is named on the tenancy agreement and on the fee schedule page, and it decides any dispute rather than we do.

How quickly are repairs done?

Twenty-four hours to respond to anything affecting water, power or security; five working days for everything else. We publish the actual figures every quarter, including the two we missed.

Is the application fee refundable?

If we cannot process your application within five working days, yes, in full. It is charged per household rather than per person, which most agencies do the other way round.

Do I hear about properties early?

Registered tenants are told two days before a property is listed publicly. That is the only advantage we can honestly offer and it is worth registering for.

What do you charge landlords?

Eight per cent of rent collected, no set-up fee and no renewal commission. We will also tell you what your property will actually let for, which is sometimes unwelcome.

No, and we will not. An agency whose bonus depends on sales instructions treats lettings as a lead source, and every tenant can feel it.

Lettings only · Kingston and Saint Andrew

Every fee we can charge a tenant is listed, with the amount

Repeating apartment balconies, in black and white

A lettings-only agency managing a hundred and ninety properties. The fee schedule is on this site in full, deposits go to a named scheme, and repairs are answered in a stated number of hours rather than promised to be a priority.

To let now

See everything

Property	What it covers	Price
Barbican, two bedrooms	Per month. Second floor, no lift, secure parking for one. Water included, electricity not. Available from the first...	USD 1250.00
Half Way Tree, one bedroom	Per month. Ground floor with a small yard, on a main road so it is noisy until about...	USD 780.00
New Kingston, studio	Per month, furnished, bills included. Four minutes’ walk to Knutsford Boulevard. The fastest-letting property we handle.	USD 690.00
Cherry Gardens, three bedrooms	Per month. A whole house with a garden, unfurnished. Long let only, minimum twelve months.	USD 2100.00
Liguanea, two bedrooms	Per month. Top floor with a balcony and a view of the hills. Roof was replaced in 2024,...	USD 1400.00
Landlord management	Eight per cent of rent collected, no set-up fee and no renewal commission. We will tell you honestly...	Rent on application

How renting through us works

1

A viewing with a person

Somebody who has been inside the property shows you round, seven days a week. We do not do key-collection viewings and we do not do block viewings.
2

One application fee

Forty dollars, once, per household rather than per person, and it is refunded if we cannot process your application within five working days.
3

Deposit to a scheme

Held by a named third-party scheme, not by us and not by the landlord. The scheme is on every tenancy agreement and on the fee schedule page.
4

Repairs, in hours

Twenty-four hours for anything affecting water, power or security; five working days for everything else. Both are measured and published quarterly.

The fee schedule

There are four fees and this is all of them

Application, replacement key, late rent, and early surrender. Nothing else, ever, for any reason.

This industry’s reputation comes from fees that appear after a tenant has committed: inventory fees, renewal fees, reference fees, check-out fees, administration. We charge four things, all listed with their amounts, and if a fee is not on that list we cannot charge it and will not. It has cost us landlords who wanted a more profitable agent, and we have kept the tenants.

About us

Properties managed: 190
Fees a tenant can be charged: 4
Urgent repairs answered within: 24 hrs
Application fee, per household: USD 40

Buildings we manage

6 photographs

The team

Sandra Whyte Principal Founded the agency in 2013 after eleven years at a firm that did both sales and lettings badly.

Raymond Clarke Lettings Does the viewings, and has been inside every property before showing anybody round it.

Nadine Forbes Property management Repairs and contractors. The reason the twenty-four-hour figure is ninety-four per cent and not sixty.

What tenants and landlords say

Four fees, listed. In four years I have been charged exactly one.

· 4.714285714285714 out of 5 across 7 reviews

Told me my asking rent was too high. It let in nine days at their number.
Reported a leak at seven in the evening, somebody came before ten.
Only a hundred and ninety properties, so there may be nothing this month.
Deposit went to a named scheme, not to the landlord.
They publish the repair figures, including the quarters they missed.
Application fee is not free. It is forty dollars per household, not per person.

Read all the reviews

Tenants and landlords ask

Search the site

What fees will I be charged as a tenant?

Four, and no others: application at forty dollars per household, replacement key at fifteen, late rent at twenty after ten days, and early surrender at one month. If a charge is not on that list we cannot make it.
Who holds my deposit?

A named third-party scheme, not us and not the landlord. The scheme is named on the tenancy agreement and on the fee schedule page, and it decides any dispute rather than we do.
How quickly are repairs done?

Twenty-four hours to respond to anything affecting water, power or security; five working days for everything else. We publish the actual figures every quarter, including the two we missed.
Is the application fee refundable?

If we cannot process your application within five working days, yes, in full. It is charged per household rather than per person, which most agencies do the other way round.
Do I hear about properties early?

Registered tenants are told two days before a property is listed publicly. That is the only advantage we can honestly offer and it is worth registering for.
What do you charge landlords?

Eight per cent of rent collected, no set-up fee and no renewal commission. We will also tell you what your property will actually let for, which is sometimes unwelcome.
Do you do sales?

No, and we will not. An agency whose bonus depends on sales instructions treats lettings as a lead source, and every tenant can feel it.

Viewings seven days a week

Tell us what you need and roughly your budget. Registered tenants hear about a property two days before it is listed publicly, which is the only advantage we can honestly offer.

For tenants

Everything

17 Sep 2026 The four fees, and the ones we do not chargeApplication, key, late rent, early surrender. Plus the eight fees common in this industry that we have never charged. 17 Sep 2026 What a deposit scheme actually doesWho holds the money, who decides a dispute, and how to get it back. 17 Sep 2026 Repair response, last quarterNinety-four per cent of urgent repairs within twenty-four hours. The six per cent, and why. 17 Sep 2026 How to get a repair doneWritten for tenants, including what to do when an agent is not us and is ignoring you. 17 Sep 2026 Why we do not do salesAn agent whose bonus depends on sales instructions is not really a lettings agent.

Register your interest

What you need, where, and roughly your budget. We answer within a working day and registered tenants hear first.

Monday to Friday: 08:30 to 18:00
Saturday: 09:00 to 16:00
Sunday: Viewings only, by arrangement

30 Half Way Tree Road
Kingston, Saint Andrew

+1 876 968 4412