Get in touch
One working day. Existing tenants reporting a repair should telephone rather than write, and anything affecting water, power or security is answered within twenty-four hours.
- 08:30 to 18:00
- 09:00 to 16:00
- Viewings only, by arrangement
Tenants and landlords ask
Different questions, so both sets are here.
What fees will I be charged as a tenant?
Four, and no others: application at forty dollars per household, replacement key at fifteen, late rent at twenty after ten days, and early surrender at one month. If a charge is not on that list we cannot make it.
Who holds my deposit?
A named third-party scheme, not us and not the landlord. The scheme is named on the tenancy agreement and on the fee schedule page, and it decides any dispute rather than we do.
How quickly are repairs done?
Twenty-four hours to respond to anything affecting water, power or security; five working days for everything else. We publish the actual figures every quarter, including the two we missed.
Is the application fee refundable?
If we cannot process your application within five working days, yes, in full. It is charged per household rather than per person, which most agencies do the other way round.
Do I hear about properties early?
Registered tenants are told two days before a property is listed publicly. That is the only advantage we can honestly offer and it is worth registering for.